Frequently Asked Questions

“We believe solar energy should be the standard for every home and business in the UK”

What is PV solar?

Solar PV - Photovoltaics - refers to technology that converts sunlight directly into electricity using semiconductor cel.

These cells are housed in panels, typically mounted on your roof, to capture solar energy and transform it into clean, renewable electricity generated from sunlight.

How does PV solar work?

When sunlight hits the PV panels, it creates a flow of DC (Direct Current) electricity.

This energy is sent to an Inverter, which converts it into AC (Alternating Current)—the type of electricity used by your home appliances.

Any power you don't use immediately is either stored in a battery or exported back to the electricity grid.

What accreditations does GGRS Energie Hold?

Microgeneration certification scheme (MCS), National Association of Professional Inspectors and Testers (NAPT), TrustMark, Solar, Battery Storage, Air Source Heatpump, EV Charger Office for Low Emission Vehicles (OLEV)

What does KW mean?

A kW (Kilowatt) is a unit of power representing 1,000 watts. In solar terms, it measures the "capacity" or size of your system. For example, a 4kW system can produce 4 kilowatts of power under peak sunlight conditions. (Note: kWh refers to the amount of energy used or generated over one hour).

What is the difference between AC and DC electricity

DC (Direct Current): Electricity that flows in one direction. This is what solar panels and batteries produce.

AC (Alternating Current): Electricity that periodically reverses direction. This is the standard power used by the UK grid and your household sockets.

What are the benefits of PV Solar?

Lower Electrical Costs: solar PV can help reduce reliance on grid electricity.

Carbon Footprint: a typical home system can help reduce household CO2 emissions depending on usage and system size.

Energy Independence: which may help reduce exposure to rising electricity prices.

Property Market: solar-equipped homes are increasingly attractive to modern buyers.

What is a DNO?

A DNO is the company responsible for the hardware (poles, wires, and transformers) that brings electricity to your area. They aren't your energy supplier, but they own the local grid infrastructure.

What is a DNO application?

For systems larger than 3.68kW (single phase), we must apply for permission to connect to the grid. This ensures the local network can handle the power your system will export.

Who completes the DNO application?

GGRS Energie handles the entire DNO application process for you.

Is there a charge for the DNO application?

There can be a charge that depends on the size of the system being installed and the area.

How long does the DNO application take to come back?

Typically, applications are processed within 4 to 12 weeks. We wait for this approval before installation to help ensure grid compliance your system is fully compliant and eligible for export payments (SEG).

Residential FAQs
How long does the installation take?

The physical work on your roof usually takes just 1 to 2 days. The end-to-end process, including site survey and grid approval typically lasts 6 to 8 weeks.

We handle all the paperwork and grid notifications for you to keep things moving as quickly as possible.

Do I need planning permission?

In most cases, no. Most domestic solar installations fall under "Permitted Development" in the UK.

However, if you live in a listed building or a conservation area, different rules may apply.

Don't worry—our team will assess this during your initial survey and guide you through any necessary steps.

Is a battery storage system worth it?

For many households, yes. Without a battery, you can only use your solar power while exposed to sunlight.

In a typical household scenario, adding a 5.2 kWh battery may increase the proportion of solar electricity used on site from around 25% to over 70%, depending on system size, property characteristics and energy usage patterns.

A battery also allows you to take advantage of "time-of-use" tariffs, where you can charge your battery with lower cost off-peak electricity where suitable tariffs are available.

For some households, this can help reduce electricity bills and lower reliance on grid electricity.

Which roof direction is typically most effective for solar panels?

In the UK, South-facing roofs are the optimal ergonomic for effective generation.

However, East-West splits are increasingly popular; they provide a more consistent "normal distribution curve" of energy from sunrise to sunset, which often aligns better with morning and evening household energy use.

What happens on cloudy or rainy days?

Modern solar panels are incredibly efficient and don't need direct, scorching sunlight to work.

They continue to produce power even on overcast days. In fact, rain is helpful, as it provides a natural "rinse" to keep your panels clean and performing at their peak efficiency.

How much maintenance do the panels need?

Solar panels have no moving parts, making them extremely low maintenance.

We recommend a professional check-up and clean every few years just to ensure everything is performing at 100%, but for the most part, you can simply sit back and watch your energy bills drop.

Will I still have power during a power cut?

Standard solar systems are designed to switch off during a power cut for the safety of engineers.

However, GGRS can design your system with a specific battery backup system (like the Tesla Powerwall), that allows you to ‘island’ your home, keeping your essential appliances running even when the rest of the street goes dark.

What is the best direction to install panels to optimise the sun?

In the UK, South-facing roofs are the gold standard for maximum generation.

However, East-West splits are increasingly popular; they provide a more consistent "bell curve" of energy from sunrise to sunset, which often aligns better with morning and evening household energy use.

What is a Solar PV inverter?

The inverter is the "brain" of your system. It manages the flow of energy and performs the critical task of converting the raw DC power from your panels into usable AC power for your home.

Where should I have my inverter fitted?

A loft or garage is preferred for a string inverter.

Can a solar diverter help heat hot water?

During periods of strong solar generation, a solar diverter can use excess solar electricity to help heat your hot water cylinder.

I live in a listed building (or conservation area). Is there an issue?

Many solar installations fall within permitted development rights. However listed buildings and some conservation area properties may require planning permission or additional consents. We have experience supporting these applications and can help manage the process on your behalf in line with local regulations.

I have lots of shading. Is this an issue?

Shading from trees or chimneys isn't a dealbreaker. We use Optimisers or Micro-inverters to help minimise the impact of shading on overall system performance.. We would assess shading during our technical survey.

Will I need scaffolding, and do GGRS Energie provide this?

Yes, for the safety of our installers and to comply with Health & Safety regulations, scaffolding is almost always required for roof-level work. GGRS Energie manages the entire scaffolding process, including its erection and removal, so you don't have to worry about coordinating third parties.

Is the Structure of my roof ok to take the weight of my PV panels?

Modern solar equipment is designed to be lightweight (approx. 12–15kg per m2). As part of our service, we perform a structural assessment to ensure your roof is suitable. If reinforcement is needed, we will advise you before any work begins.

What maintenance is needed after installation?

Solar panels have no moving parts, making them extremely low-maintenance.

We recommend a professional check-up and clean every few years just to ensure everything is performing at 100%, but for the most part, you can simply sit back and watch your energy bills drop.

What is the payback period?

Residential solar systems in the UK may achieve payback in approximately 6 to 9 years.

This depends on your energy usage, the size of your system, and whether you have a battery.

The panels are warrantied for 25 years, potentially providing many years of electricity.

After the system is installed, what paperwork do I get?

Upon completion, you will receive a complete handover pack including:

MCS Certificate: typically required Smart Export Guarantee (SEG) applications and exporting electricity back to the grid.

Electrical Installation Certificate and Part P Building Regulations compliance documentation.

Warranty documents for panels, inverter, and where applicable for the battery if part of installation.

DNO Connection Approval.DNO notification/approval documentation, where applicable.

Commercial FAQs
How long do commercial solar panels last?

Solar panels are designed for long-term durability, typically maintaining an optimal performance rate for 25 to 30 years. Overtime, their output may gradually reduce due to environmental exposure. While the panels themselves have a long lifespan, you may encounter issues after approximately five years due to a faulty solar PV inverter, which has a significantly shorter lifespan. These inverters are essential for converting the energy harvested by the panels into usable electricity power.

If an inverter fails, replacement is typically straightforward and can restore system performance with minimal disruption. If you suspect an issue with your inverter, we recommend contacting our maintenance team promptly. Our diagnostic services are designed to protect this investment, to support system performance and help maintain efficiency.

What is the typical ROI and payback period?

Solar photovoltaic (PV) systems can deliver attractive long-term financial returns; however, outcomes vary significantly depending on site-specific and market conditions.

Independent industry modelling and real-world project data indicate that commercial solar installations may achieve:

Payback periods ranging approximately from 3 to 6 years
Indicative annual returns on investment typically in the range of approximately 15% to 25% [These figures seem high]
Long-term project lifetimes of 25 years or more, with declining output over time due to normal system degradation.

These figures represent scenario-based estimates rather than guaranteed or typical outcomes.

Are there tax incentives for my business?

Yes. UK businesses may be able to benefit from capital allowances, including the Annual Investment Allowance (AIA), which can allow qualifying capital expenditure such as solar installations to be offset against taxable profits, subject to eligibility and current tax rules.

In some cases, this may allow a significant portion or potentially the full cost of the installation to be relieved against taxable profits in the year of purchase, depending on the business’s tax position.

Tax treatment varies by circumstance and may change over time. Independent tax advice is recommended.

Do we need planning permission for a large-scale array?

Most installations fall under Permitted Development. However, systems over 50kW require "Prior Approval," a process our team handles for you.

How does solar integrate with our current energy supply?

The transition is seamless. We install a "grid-tied" system that works alongside your existing supply. Your facility will automatically use solar power first; if your demand exceeds what the panels are producing, the building pulls the remainder from the grid instantly. There is zero downtime during the switchover.

Is battery storage necessary for a commercial site?

If you have high "peak demand" charges or operate 24/7, a battery allows for peak saving using stored energy to avoid expensive grid spikes.

EV FAQs
Are there still grants available for EV Chargers?

Yes. As OZEV-approved installers using approved hardware, we help you navigate and claim government grants. We actively manage the paperwork for the Workplace Charging Scheme (WCS) to save your business time and money.

How fast is the installation process?

We pride ourselves on speed. Once you inquire, you’ll have a quote in 24–48 hours. We target a "live on the wall" date within 14 days for homes and 4 weeks for businesses (depending on local network operator responses).

Can I charge my car only using my solar PV system?

Yes! By using a smart charger like the myenergi Zappi, you can choose "Eco" modes that track your solar production. The charger will divert only the excess green energy that would otherwise go to the grid directly into your car, helping you charge your vehicle using surplus solar energy generated at home.

What is the 'DNO application' and why does it affect my commercial timeline?

For larger commercial installations, we must apply to the Distribution Network Operator (DNO) to ensure the local grid can handle the increased load. While GGRS targets a 2–4 week installation window, the final date often depends on the DNO’s response time. Our team manages this entire application process on your behalf to minimise delays.

How do you ensure an EV charger doesn't overload my building's power supply?

We install hardware with built-in load management capability. This intelligent technology monitors the total power draw of your home or business in real-time; if usage spikes elsewhere in the building, the charger automatically adjusts its speed to ensure your fuses never trip.

Can I use my own software to manage our company's charging points?

Yes. GGRS uses OCPP-compliant chargers (Open Charge Point Protocol), which means our hardware is "platform-agnostic". You aren't locked into a single provider; our chargers can integrate with almost any existing energy management or billing software you already use. For clients who don't have their own system, we also offer a white-label approach to match your brand.

Do I need a special plug to charge my car at home?

While you can use a standard 3-pin domestic plug, it is the slowest and least efficient way to charge. For safety and speed, we recommend a dedicated Smart Home Charger (Wallbox). These are designed to handle high loads for long periods and offer smart features like scheduling and solar integration.

How long will it take to charge my car from empty?

This depends on your car’s battery size and the charger’s power. Most UK homes install a 7kW charger. For a typical EV with a 60kWh battery, a full charge takes approximately 8 hours—perfect for an overnight "fill-up" while you sleep.

Can I install a charger if I don't have a driveway or garage?

Currently, private EV charger installations require off-street parking (a driveway or dedicated bay) where the cable does not cross a public pavement. However, some local councils are trialling "pavement gullies." If you don't have a driveway, contact us to discuss the latest local regulations and options.

Is my current fuse box (consumer unit) compatible with an EV charger?

To ensure maximum safety and compliance with 2026 wiring regulations, GGRS Energie typically installs a separate, dedicated mini-consumer unit for your EV charger. This protects your home’s main electrical system and ensures your charger has the correct surge protection.

Can I charge my car only using my solar PV system?

Yes! By using a smart charger like the myenergi Zappi, you can choose "Eco" modes that track your solar production. The charger will divert only the excess green energy that would otherwise go to the grid directly into your car, allowing you to drive on 100% sunshine.

Do I need a battery to charge my car at night with solar energy?

Not necessarily, but it helps. A home battery allows you to store solar energy generated during the day and then discharge it into your car at night. Without a battery, you can only charge from solar during daylight hours. Alternatively, you can use a Smart Tariff to charge from the grid at reduced overnight tariff rates.

Will the EV charger drain my home battery first, or go to the car?

In most systems, you can configure charging priorities through the app. Through your system’s app, you can set priorities. Most users prefer to keep the home battery for household appliances (fridge, lights, TV) and use the grid or direct solar for the car. We will help you configure these settings during installation.

What happens to my car's charging if the sun goes behind a cloud?

With a solar-aware charger, the charging speed will automatically fluctuate. If the sun goes in, the charger will "throttle down" the power to match your solar output (or pull a small amount from the grid to maintain a minimum charge, depending on your settings).

What is ‘Load balancing’, and will my car trip the house lights if I’m cooking?

Load balancing is a safety feature that monitors your home's total power draw. If you are running the oven, power shower, and kettle all at once, the charger will momentarily reduce its power to ensure you don't blow your main fuse. Once the other appliances are off, the car returns to full speed.

Can I schedule my charger to only turn on when my electricity tariff is cheapest?

Absolutely. Modern chargers are "Smart," meaning they can be programmed to charge during off-peak windows (e.g., 12 AM – 5 AM).

Providers like Octopus Energy offer specific EV tariffs where electricity can be as low as 7p–9p per kWh, making it incredibly cheap to run your vehicle.

What is the difference between a tethered and an untethered charger?

Tethered: Has a charging cable permanently attached (like a petrol pump). It’s convenient as you don't have to get your own cable out of the boot every time.

Untethered (Socket Only): Has a socket but no cable. This looks neater on your wall and allows you to use different cable lengths or types if you change cars in the future.

Do I need planning permission to install chargers in my business or car park?

In most cases, EV charger installations for businesses fall under Permitted Development, provided the chargers are under a certain height and not near a highway.

We will conduct a site survey to confirm if any specific permissions are required for your location.

Can we charge our customers/visitors for using the chargers?

Yes. We can install chargers with integrated billing software. You can set different rates for staff (free/low cost) and visitors (standard rate), allowing you to recover your electricity costs or even generate a small profit.

How do we stop unauthorized people from using our chargers after hours?

Commercial chargers come with a management portal. You can lock chargers remotely, require an RFID card/fob for access, or set "active hours" so the chargers automatically switch off when your business is closed.

Can we use a large-scale battery to ‘shave’ our peak energy usage?

Yes, this is known as "Peak Shaving." A commercial battery stores energy during low-demand periods (or from solar) and discharges it during your business’s peak windows. This can help reduce exposure to peak demand charges from your energy provider.

Does your software allow us to track CO2 savings for our ESG/Sustainability reporting?

Yes. Our smart charging management platform provides real-time data on energy consumption and CO2 displacement.

You can generate automated reports that break down your carbon savings—ideal for annual sustainability disclosures, ISO 14001 compliance, and SECR (Streamlined Energy and Carbon Reporting) requirements.

Can we integrate these chargers with our existing building management system (BMS)?

Yes. Our commercial chargers support integration with most modern BMS platforms via Modbus (RTU/TCP) or API. This allows your building’s energy manager to view EV charging as part of the total building load, alongside HVAC and lighting, for better energy optimization.

Do we have enough ‘Spare Capacity’ in our local substation for 10+ Chargers?

This is a vital question. As part of our commercial survey, we perform a Load Analysis of your existing supply. If your local substation is nearing its limit, we can often avoid expensive grid upgrades by using Active Load Management, which intelligently distributes the available power across all active chargers.

What is the difference between AC charging and DC rapid charging for our fleet?

AC (7kW – 22kW): Best for "long dwell" times, such as employees parked for the full workday or overnight fleet depots. These are more cost-effective to install.

DC Rapid (50kW – 350kW+): Essential for high-turnover environments or "top-up" hubs. DC chargers bypass the car’s onboard converter to deliver power directly to the battery, providing a 10% to 80% charge in as little as 20 minutes.

How does ‘Back-office’ software work for billing and monitoring Multiple Sites?

Our cloud-based management system gives you a "bird’s-eye view" of your entire charging network.

Whether you have 5 chargers in one car park or 500 spread across multiple UK sites, you can monitor uptime, manage billing, and update pricing remotely from a single dashboard.

What Maintenance is required to ensure 24/7 uptime for our drivers?

While EV chargers are generally low-maintenance, commercial units require regular safety testing (PI) and firmware updates. GGRS Energie offers O&M (Operation & Maintenance) packages with remote diagnostics—allowing many software issues to be identified and resolved remotely; before they affect day to day operations.

Can we set different charging rates for employees vs the general public?

Yes. Using our back-office portal, you can create different "User Groups." For example, you can offer free or subsidised charging for employees (perhaps as a salary sacrifice benefit), a "cost-plus" rate for fleet vehicles, and a standard commercial rate for visitors or the general public.

Are there still grants available for EV chargers?

Yes. For 2026, the Workplace Charging Scheme (WCS) remains active, offering up to £500 per socket (for up to 40 sockets per business). As OZEV-approved installers, GGRS Energie manages the entire application and voucher process on your behalf, ensuring the grant is deducted directly from your final invoice.

How fast is the installation process?

For residential installs, we target a "live on the wall" date within 14 days of your inquiry. For commercial projects, the timeline is typically 4 to 8 weeks, depending on the size of the array and the speed of the DNO response.

Can I charge my car for free using my solar panels?

If you have an existing solar array or are installing a GGRS Solar + EV Bundle, the answer is a resounding yes. Our smart chargers can be set to "Solar Only" mode, meaning they will only activate when your panels are producing excess energy, effectively allowing you to drive for free.

What is a DNO application, and why does it affect my commercial timeline?

A DNO (Distribution Network Operator) application is a legal requirement for large-scale installs to ensure the local grid can handle the new demand. While GGRS can install the physical hardware quickly, the DNO approval process can take 4 to 12 weeks. We handle all the technical paperwork to get your project approved as fast as possible.

How do you ensure an EV charger won't overload my building's power supply?

We install hardware with built-in load management capability. This intelligent technology monitors the total power draw of your home or business in real-time; if usage spikes elsewhere in the building, the charger automatically adjusts its speed to ensure your fuses never trip.

Can I use my own software to manage our company's charging points?

Yes. GGRS Energie installs OCPP-compliant hardware (Open Charge Point Protocol). This means our chargers are "platform-agnostic"—you aren't locked into our ecosystem. You can integrate our hardware with almost any existing energy management or billing software you already use.