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Our returns policy

We are passionate about providing excellent service to our customers from start to finish. Take a look through our returns policy now.

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Workmanship warranty

We proudly offer a 2-year workmanship warranty as part of our commitment to the Microgeneration Certification Scheme (MCS). This warranty ensures that our installations are free from defects in workmanship for a period of two years from the date of completion.


Manufacturer’s warranty

In addition to our workmanship warranty, many of our products come with a manufacturer’s warranty, ranging from 5 to 10 years. These warranties cover any defects in materials or craftsmanship directly related to the product itself. Please refer to the specific product documentation for detailed information about the manufacturer’s warranty.


Cancellation period

If, for any reason, you wish to cancel your order, you have a 14-day cancellation period. This period starts from the date on which the last item of goods is delivered to the installation address. Please note that the cancellation request must be made within this period to be eligible for a refund.



Upon receipt and inspection of the returned items, we will process your refund within a reasonable timeframe. The refund will be issued using the same method of payment used during the initial purchase.


Reach out to our team

We are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns regarding our policy, please don’t hesitate to contact our customer service team, who will be more than happy to assist you.

Take a look at what our valued customers are saying about our services

Over 120 customer reviews. We are rated ‘Excellent

" Having reported a fault with my SP system, the next day an engineer called, diagnosed the fault and fitted a new inverter. Excellent service."

Bob Elson 28 June 2023

" This company was brilliant would highly recommend them very efficient and friendly and couldn't have been more helpful, Sam who was fantastic nothing was to much trouble ,and the workmen who came were very friendly and efficient, well done GGRS energie you were fantastic."

June Burke

" Had batteries installed by Karl this week. Excellent service with impressive results. Karl explained everything in great detail and helped me to set up the Ap. Thanks very much to Sam and the team. Martyn from Banbury."

Martyn Grant

" Dom and team arranged scaffold and service to fix a failed string on our commercial install that another company weren't bothered turn up and fix. After a minor glitch with scheduling, generally it was a professional and no-fuss service that others in the industry should aspire to. Thanks."

Langston Priory Workshops